We are OPEN @ Alert Level 2


Our team of Executive Committee and Staff will be following the following guidelines to ensure we are providing an environment that offers physical distancing, maximum number of members (100) at a time and easy to use contact tracing option.  Before opening at 10.00 am Thursday 21st May we all have attended a Health and Safety brief to ensure that we could provide a high level of hygiene specific to the risks of Covid-19, and how we can operate safely within the Alert Level 2.  This information is not constrained to our team, but will be required by members who enter the club.

Our list of important things that all of us must do:

  1. COVID-19 is still out there. Play it SAFE.
  2. Keep people with COVID-19 symptoms off the premises.
  3. Keep your distance from other people in public.
  4. Good hygiene for people and surfaces.
  5. If you’re sick stay home. Don’t socialise.
  6. If you have symptoms of a cold or flu call your doctor or Healthline (0800 358 5453)– GET TESTED
  7. Wash your hands. Wash your hands.  Wash your hands.
  8. Sneeze and cough into your elbow.
  9. If you have been told to self-isolate, you must do so immediately.
  10. Keep track of where you’ve been and who you’ve seen.

Symptoms to be cautious of, and if they are not normal, call your doctor straight away

  • A new or worsening cough
  • A high temperature (at least 38C)
  • Shortness of breath
  • Sore throat
  • Sneezing and runny nose
  • Temporary loss of smell

Changes we have implemented during Alert Level 2 and possibly longer

The 3 S’s

SEATED – You will be escorted to a table, please remain at your table unless you are using the bathroom, TAB terminal, moving to or from gaming lounge, smoke or vape outside or leaving.  You have to remain seated!

SEPARATED – We have set up the room to ensure sufficient space is available between tables.

SINGLE SERVER – We will be serving you from your table.  You can place your orders for meals and drinks from your server and pay from your table.  This will require payment at the time or for convenience we would suggest putting credit onto your membership card.  If you are staying for a few rounds we can run a tab for you, but do require a credit or EFTpos card to be held at the bar.  The server is your only contact with staff or others not in your space within the Club.

ONE ENTRANCE/EXIT – We will only be using the front door (Vautier Street) as our entry and exit.  However in the case of an emergency our other exits (Back door to carpark and fire exit by pool tables) will be available.

NO MORE THAN 10 – We will not extend tables for more than 10 in a group, please do not ask, the answer will be NO.  We will not accept a group that is over 10 over a range of tables.  Our team will ask any groups that try to do this, to leave immediately.

From Noon Friday 29 May groups can be more than 10.  However, our maximum capacity is only 100.

CONTACT TRACING – Everyone must register if you are inside the Napier RSA.  This includes Executive Committee, Contractors, Deliveries, Staff and Members.  We provide 2 options for members to register into the club.  Both options require each person to provide: Full Name, Home Address, Phone and or Email.  If you are comfortable to use the WebFox app as described on the other side of this page, or ask your server for a Tracing sheet, this is a manual system where you write your details on the sheet, which will be loaded onto the app and shred your written details.  The Webfox app is only used for the COVID-19 contact tracing, this information is only shared with the Ministry of Health if needed and will be deleted after the required time.  Contact Tracing Register is compulsory.  If you are unwilling to provide the necessary information, you will be denied entry into the Club.  Any abuse of staff or Executive Committee members will result in disciplinary action beginning with an automatic stand-down until a hearing is convened.

COMMUNAL AMENITIES – The water station is currently closed, water is freely available from staff.  The ability to access glasses, cutlery, salt and peppers, and serviettes will be provided by staff.  Also noted here is that our usually activities are currently on hold while in Level 2, this means no Adjuncts, Special Interest Groups or Meeting Groups during this time.  Also note that openly available activities have also stopped, such as Pool, Library, Snooker, Darts or Mah Jong.  These are currently being considered and will require an operational plan for each of these activities prior to being able to proceed.  Please contact the Adjunct or Group contact person for further details.

NO BUFFET SERVICES – These services have been stopped until further notice.  It is discouraged to share plates of food.

QUEUE MANAGEMENT – During our peak times we will have extra hands to help manage this and ensure we are maintain physical distancing.  Please be part of the solution and practice physical distancing.

THE SALE AND SUPPLY OF ALCOHOL ACT – We will continue to maintain our Host Responsibility Policy and ensure we adhering to the act at all times.

REDUCED MENU – Our meals menu has been reduced for a variety of reasons.  To ensure our team can work safely while preparing, cooking and delivering meals.  We do not have our full range of options to ensure we minimise wastage.

REDUCED CASH HANDLING – Our preferred option of payment is CONTACTLESS.  We have activated PayWave on our Eftpos terminals.  Also the option to put credit on to your account via internet payment is available.  We have reduced the amount of cash that can be withdrawn from our tills per day.  This will now be a maximum of $20 cash.  The ATM is available near the TAB area for other withdrawals.  If you choose to pay by cash, we can organise a snaplock bag for your cash to be held at the bar with your details, our team will let you know when you are low.

MAINTENANCE – Returning from lockdown our team have given the building a do-over.  Also while preparing to open we have had our machinery serviced to ensure it is working up to standard.  Notably, all of our sterilizing washers have been serviced and checked to make sure they are running at the high temperatures required.

GOOD HYGIENE PRACTICES FROM OUR TEAM – We will keep up our good hygiene, you may not see us do it as our work stations are not all visibly, we are frequently cleaning high touch areas, work stations and areas, keeping ourselves clean, proper hand washing and sanitising.  We will be proactive to provide clean rails, handles, menus, eftpos and other high touch areas.  To do this we have a schedule to clean these often.  We have reduced the number of staff that you will interact with and we have signage at our entrance and throughout the club.

GOOD HYGIENE FROM OUR MEMBERS – Members are required to adhere to the Dress Standard while in the club.  It is expected that members will be clean in appearance as stated in the Dress Standard.  We have provided many locations to use sanitiser.  Our bathrooms have foaming soap and sanitiser as well.

MEMBERSHIP RENEWALS – the 2020/2021 Membership renewal period has been extended due to the lock down.  The Executive Committee have extended this by 8 weeks.  Renewals are only processed at the front counter.  New photo cards are available, but can only be done while we are in a quiet period.  They are not compulsory and can be done at a later date.

OPENING HOURS – We have reduced our hours temporarily:

Open from 10.00 am

One Way Door from 7.30pm

Closing 8.00 pm

Please note these hours may change as needed.